Terms of Use
Effective Date: 2026-08-21
Business Name: Zelia Cleaning Service
1. Acceptance of Terms
By accessing our website or hiring Zelia Cleaning Service, you agree to comply with and be bound by these Terms of Use.
2. Services Provided
We offer professional cleaning services, including regular cleaning, deep cleaning, move-in/move-out cleaning, Airbnb turnover, commercial cleaning, and specialty services across designated counties in Northern Massachusetts and Southern New Hampshire. All on-site estimates provided are free and non-binding prior to service confirmation.
3. Scheduling and Cancellations
Appointments can be scheduled by calling or texting our team. We require timely notice for any rescheduling or cancellations. Specific cancellation windows will be communicated during your booking process.
4. Access to Property
Clients must ensure our team has access to the property at the scheduled time. If you choose not to be home, you are responsible for providing secure access arrangements, such as a spare key, lockbox, or garage code, as discussed prior to the service.
5. Limitation of Liability
Zelia Cleaning Service is fully insured to protect your property. While we exercise the utmost care, we are not responsible for pre-existing damage, delicate or improperly secured items, or valuables not disclosed prior to the cleaning.
6. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will take effect immediately upon being posted to this website.